While IntelligentInvesting Securities Inc.(“IISI”) always strives for excellence, on occasion we don’t meet the highexpectations we set for ourselves. If you are dissatisfied with IISI we inviteyou to let us know so that we can address the situation. We want you to have agreat experience with IISI, so don’t hesitate to contact us if you havequestions or comments.
If you want to register a formal complaint, you can sendit to the following address:
IntelligentInvesting Securities Inc.
1010 Rue Sainte-Catherine Ouest, Suite200, Montréal QC H3B 5L1
Email: compliance.selfdirected@intelligentinvesting.ai
Please provide the following informationwhen you make your complaint:
Once your complaint has been filed, IISIwill send you a written acknowledgement within five business days, specifyingthe name and contact information of the person who will be analyzing it. Pleasecontact this person directly if you have any questions on developments with thefile.
Your complaint will be dealt with quicklyand fairly. We may ask you to provide us with additional information as weinvestigate your complaint. Then, no later than 90 days after we have begun ouranalysis, we will send you a letter detailing our results and conclusions, aswell as your options if you are not satisfied with these findings. Ifnecessary, we may ask for additional time. In that case we will explain why weneed additional time to complete our analysis.
If you are still unsatisfied after we haveaddressed your complaint you may contact one of the following agencies:
Canadian InvestmentRegulatory Organization
Telephone: 1-877-442-4322
Web: www.ciro.ca
Ombudsman forBanking Services and Investments (OBSI)
Telephone: 416-237-2877
Toll-free: 1-888-451-4519
Toll-free fax: 1-888-422-2865
Email: ombudsman@obsi.ca
Web: www.obsi.ca
If you reside in Quebec, and if you aredissatisfied with our response to your concerns, you may request that yourcomplaint file be transferred to the Autorité des marchés financiers (the“AMF”). Transferring your file to the AMF does not interrupt the prescriptiveperiod for civil remedies. The Chief Compliance Officer shall act as therespondent to the AMF. Following the transfer of your file, the AMF willproceed with its review and may offer you mediation services if deemedappropriate and the interested parties agree. Mediation is intended to be aconflict settlement process in which a mediator intercedes to assist theparties in reaching a satisfactory settlement. The AMF may be contacted asfollows:
Autorité desmarchés financiers
Québec City: 418-525-0337
Montréal: 514-395-0337
Toll-free: 1-877-525-0337
Fax: 418-525-9512 or 514-873-3090
Web: www.lautorite.qc.ca/grand-public/nous-joindre/
Escalation to the OBSI or AMF does notaffect your rights for taking legal action in the civil courts.